Use your registered work email. If you forgot your password or your account is locked, contact HR/IT via the helpdesk for a password reset. Accounts of employees who are no longer active cannot log in.

• Turn on GPS and allow location access for HKActivia, then tap the refresh button on the attendance screen.
• If you are working outside the office (business trip, WFH, client visit), enter a reason. The attendance will be sent to your manager for approval.
• If you see "Fake location detected", turn off any fake/mock location app in your phone settings.

• Make sure your face is well lit, facing the camera, not covered by a mask or dark glasses, and inside the oval.
• If it still fails, re-enroll your face in Profile → Face Enrollment with a live selfie in good lighting.
• Haven't enrolled yet? The app will take you to Face Enrollment on your first clock-in.

You can clock in once per day. If you clock out after midnight, the clock-out still belongs to the day you clocked in, so you can clock in again the next morning.

Sessions left open too long are marked "Forgot to clock out". Submit a correction via Request → Attendance for your manager to approve.

Submit them with the Request button. You can track the status in the app; your manager/approver approves them in Tasks. Annual leave needs approval from your manager and then HR.

Email helpdesk@hkapt.co.id from your work email. HKActivia accounts are managed by company HR; account and data deletion follow employment policies and applicable regulations. See our Privacy Policy.

Gunakan email kerja yang terdaftar. Jika lupa kata sandi atau akun terkunci, hubungi HR/IT melalui helpdesk untuk reset kata sandi. Akun karyawan yang sudah tidak aktif tidak dapat login.

• Aktifkan GPS dan izinkan akses lokasi untuk HKActivia, lalu tekan tombol refresh di layar absensi.
• Jika memang bekerja di luar kantor (dinas luar, WFH, kunjungan), isi alasan. Absensi akan diajukan ke atasan untuk persetujuan.
• Jika muncul "Lokasi palsu terdeteksi", matikan aplikasi lokasi palsu / mock location di pengaturan HP.

• Pastikan wajah terang, menghadap kamera, tidak tertutup masker/kacamata gelap, dan berada di dalam oval.
• Jika masih gagal, daftarkan ulang wajah di Profil → Face Enrollment dengan selfie langsung di tempat yang cukup cahaya.
• Belum mendaftarkan wajah? Aplikasi akan mengarahkan ke Face Enrollment saat Clock In pertama.

Setiap hari hanya bisa satu kali Clock In. Jika Anda pulang lewat tengah malam, Clock Out tetap dihitung untuk hari Clock In, sehingga Clock In keesokan paginya tetap bisa dilakukan.

Sesi yang terlalu lama tanpa Clock Out ditandai "Lupa Clock Out". Ajukan koreksi melalui Request → Attendance agar disetujui atasan.

Ajukan melalui tombol Request. Status pengajuan dapat dilihat di aplikasi; atasan/approver menyetujui melalui menu Tasks. Cuti tahunan memerlukan persetujuan atasan lalu HR.

Kirim permintaan ke helpdesk@hkapt.co.id dari email kerja Anda. Akun HKActivia dikelola oleh HR perusahaan; penghapusan akun dan data mengikuti kebijakan kepegawaian dan peraturan yang berlaku. Lihat Kebijakan Privasi.